Frequently Asked Questions

How does the valet know when I need my car back?

At VIP Ventures, we typically issue a valet ticket when you hand over your vehicle. When you are ready to leave, you simply present this ticket to our valet team, and they will retrieve your vehicle promptly. Additionally, we are exploring modern technology to improve this process, such as text-based systems.

What if I have personal belongings in my car?

We always recommend removing any valuables from your vehicle. However, we understand this isn't always possible. Rest assured, our valets are instructed to never access or interfere with any personal belongings in your vehicle. Your privacy is paramount to us.

How much should I tip the valet?

Tipping is entirely at your discretion and is not a requirement, although it is customary to tip a valet service for their assistance. The amount can vary depending on the level of service provided, but a general rule of thumb is $2-$5.

What happens if my car is damaged while using valet service?

While it's a rare occurrence thanks to our skilled team, we take any incident seriously. If your vehicle is damaged while in our care, VIP Ventures will work with you to address and resolve the issue promptly. Our valet service is fully insured for such instances to ensure your peace of mind.

Do I need to give my car keys to the valet?

Yes, our valets will need your keys to park and retrieve your vehicle safely. Once you arrive at the drop-off point, our professional valet will assist you out of your vehicle, give you a valet ticket, and then securely park your vehicle for you.

Can I call for my car before I get to the valet stand?

Of course, you can. To ensure a faster service and lessen your wait time, we encourage our clients to inform us in advance when they need their vehicle. This can be done either by calling us or using any digital platform that we've implemented for such requests.

Can the valet help with accessibility requirements or special needs?

Absolutely. Our valets are more than happy to provide assistance to any guests with special requirements or accessibility needs. We aim to ensure our service is inclusive and accessible to all, so please let us know at the time of arrival if you require any additional assistance.

What happens if I lose my valet ticket?

Don't worry. If you lose your valet ticket, we will ask for a form of identification to ensure that we're giving the vehicle back to its rightful owner. It's a straightforward process, but we do this to ensure the security of your vehicle. We recommend keeping your ticket in a safe place to expedite the vehicle retrieval process.